Effective Date: 10th Jan 2025.
At Grownleads, we strive to deliver high-quality digital marketing and design services. However, we understand that circumstances may change, so we have outlined our cancellation and refund policy below.
1. Cancellation Policy
- Before Project Starts: You may cancel within 24 hours of payment for a full refund.
- Ongoing Projects: If the project has started, only a partial refund may be issued based on work completed.
- Completed Projects: No refunds are provided once final files have been delivered.
2. Refund Policy
- Non-Refundable Services: Custom logo designs, ad campaigns, consultations, and completed marketing materials are non-refundable.
- Refund Processing: Approved refunds will be processed within 7-10 business days.
3. Eligibility for Refunds
Refunds are considered in the following cases:
- The service was not delivered as agreed upon due to an issue from our end.
- A technical issue prevents us from completing your order.
For refund requests, email us at [email protected] with your order details.